Summary
You will serve as an IT SPECIALIST (Telecommunications Customer Support) in the Command Information Office of NAVAL FACILITIES ENGINEERING SYSTEMS COMMAND.
Duties
You will act as a liaison with carriers for managing wireless services and ensure contract compliance.
You will conduct program data analysis and manage inventory of wireless devices.
You will provide technical troubleshooting for hardware, software, and connectivity issues.
You will provide end-user assistance and training across all areas of telecommunications support.
You will serve as the primary point of contact for resolving complex telecommunications issues for NAVFAC Headquarters and Enterprise users.
You will create, maintain, and distribute easy-to-understand process guides, FAQs, and Standard Operating Procedures (SOPs) for the workforce.
How you will be evaluated
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and application package, along with your supporting documentation to determine your ability to demonstrate the following competencies: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Partnering Written Communication Oral Communication Problem Solving Accountability Information Technology Customer Support This recruitment will utilize the following technical assessment tools: USA Hire, Structured Resume Review. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.