Summary
The Supervisory Medical Support Assistant serves as the direct line Supervisor for all of the Medical Support Assistant (MSA) staff and other administrative staff as assigned. They work collaboratively with expanded healthcare teams to provide a robust interdisciplinary approach to quality care.
Duties
Total Rewards of a Allied Health Professional The Supervisory MSA plans and directs programs at Huntington WV VA Medical Center and/or Community Based Outpatient Clinics for administrative staff, and has full supervisory responsibility for supervising 15-30 MSA's and/or administrative staff. Major Duties include, but are not limited to: Ensures all staff continuously demonstrates VA's ICARE values. Responsible for coordinating the daily coverage of subordinate staff in all areas within Health Administration Services (HAS) and the Community Based Outpatient Clinics (CBOC's) Assigns and evaluates the daily workload of subordinate staff. Actively monitors staff to ensure they answer/screen phone calls in a courteous and timely manner, determine the nature of requests, and provide the information desired while adhering to all privacy regulations and established clinic processes. Must assist with clinic access contingency plans by adjusting appointment time, location, or date as well as shifting Veterans to other healthcare providers if staffing conflicts arise. Monitors performance of MSA's to ensure they collect third party insurance information from Veterans upon every visit, scan, and update health insurance information in support of potential third party revenue. Must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities. May be asked to facilitate and/or participate in team huddles and/or team meetings where patient care planning and management occurs. Independently manage position responsibilities with minimal supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet Veteran and team needs. Evaluate work flow processes and systems to identify gaps and negative trends, and recommend improvements for such. Manage budgetary processes on an ongoing basis; including (but not limited to) oversight of funds control points and overtime budgets. Participates in the process of recruitment, interviewing and selecting candidates as requested by the Chief of HAS. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to the Assistant Chief/Chief of HAS or Executive Leadership as requested. Prepares and presents briefings as assigned by their supervisor and/or Chief of HAS. All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service. Work Schedule: Full-Time, Monday-Friday 8:00am-4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc telework may be approved as per Agency policy. Virtual: This is not a virtual position. Functional Statement #:22049-F Permanent Change of Station (PCS): Not authorized.
Requirements
RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g. June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) ------------------------------------------------------------------------------------------------------------------------------------------------------------------------ You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.