Summary
The Supervisory Management and Program Analyst (Veteran Information Services) position is located within the Department of Veterans Affairs (VA), Veterans Benefits Administration (VBA), Education Service (EDU). Education Service administers VA education benefit programs for Veterans, Servicemembers, National Guard and Reserve members, and eligible dependents in accordance with Title 38 and Title 10, United States Code.
Duties
The incumbent serves as the Chief, Veteran Information Services, within the Program Integration Office and reports directly to the Program Integration Officer (PIO). The incumbent is responsible for leading Education Service's authoritative Veteran-facing information program by ensuring education benefit information is timely, accurate, accessible, and consistently delivered across all public information platforms. The position provides leadership for the management of Veteran education information resources, supports enterprise communication of policy and legislative changes, and advances Veteran awareness and understanding of VA education benefits. Serves as Chief, Veteran Information Services. Provides supervisory direction, and technical oversight for the development, management, and continuous improvement of Education Service's Veteran facing information resources. Ensures Veterans receive accurate, timely, and understandable information regarding VA education benefits through trusted public resources, educational programming, and enterprise information channels. Specific duties include: Directs the planning, execution, and evaluation of programs that improve Veteran awareness, access to information, and understanding of education benefits while ensuring compliance with Federal law, VA policy, and Education Service guidance. Provides oversight for the Veteran Information Services program by establishing long-range objectives, priorities, and operational strategies that improve Veteran access to education benefit information. Leads planning activities supporting enterprise information delivery, including oversight of Veteran facing websites, the GI Bill Comparison Tool, educational resources, webinars, and other official information products. Develops policies, procedures, performance measures, and governance processes that ensure Veteran information remains accurate, current, consistent, and responsive to legislative, regulatory, and policy changes. Supervises GS-11 through GS-13 professional staff responsible for information management, website administration, educational outreach, and all Veteran information services. Ensure EDU's strategic plan, mission, vision, and values are communicated to the team and integrated into the team's strategies, goals, objectives, work plans, and work products and services. Train or arrange for the training of team members in methods and techniques of team building and working in teams to accomplish tasks or projects and provide or arrange for specific administrative or technical training necessary for accomplishment of individual and team tasks. Coaches the team in the selection and application of appropriate problem-solving techniques, provides advice on team practices and procedures and assists the team and/or individual members in identifying the parameters of a viable solution. Promotion Potential: None Work Schedule: Full time, Monday through Friday 8am- 4:30pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is a virtual position. Position Description/PD#: Supervisory Management & Program Analyst ( Veteran Information Service); PD422470 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required This is not a bargaining unit position.
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary , your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
Education
No Education Substitution for this grade.
How you will be evaluated
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Veterans Benefits- Knowledge of pertinent laws, regulations, policies, guides and procedures and judicial determination applicable to Veterans benefits programs or services. Supervision - Ability to manage and/or supervise (plan, organize, direct, control, review, etc.) the work activities of subordinates. Customer Service Demonstrates a commitment to public service; Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides) to satisfy their expectations; holds self-accountable for quality outcomes. Communication Skills- Knowledge and skill to advise leadership and other individuals, both inside and outside the agency, on issues of developing, communicating or enhancing programs, and for interaction with the customers. Partnering- Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.