Summary
Serves as the Administrative Officer of Ambulatory Care and Ambulatory Care Nursing services with an administrative office of Associate Chief of Staff, 2 Deputy Associate Chief of Staff, Social Work Supervisor, and Chief Nurse.
Duties
Major duties include but not limited to: Develop long and short-range Action Plans for the service by pulling, reviewing, and trending current performance measures, standards and goals. Closely monitor, analyze, and interpret all data maintained in various data cubes, dashboards, and reporting structures such as Strategic Analytics for Improving and Learning, Business Intelligence Service Line and VHA Support Services Center. Responsible for constant surveillance, evaluation and planning to ensure efficient utilization of space based on changing and ever-increasing program demands. Serves as the Patient Advocate for the service by meeting with patient when necessary and composing appropriate, timely correspondence for the Director's signature. Tracks all Full-Time Equivalent (FTE) and works with HR to update Organization Charts, justifying any additional FTE. Serves as the lead in administering actions concerning merit promotion and position management. Discusses, investigates, and responds to employee grievances and dissatisfactions to resolve conflicts. Execute the operating budget, prepares budget requests with justifications, and aligns resources. provides direction to the 2 administrative assistant/timekeepers who cover Ambulatory Care and Ambulatory Care Nursing Services by assigning work, providing guidance, training, and direction, and evaluating performance. Work Schedule: 8:00am - 4:30pm Monday - Friday Telework: Not Available Financial Disclosure Report: Not required
Requirements
You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.