Summary
The incumbent of this position is located in the Office of Director at the Houston Regional Office (RO) reporting to the Assistant Director, who reports to the Director, who is a member of the Senior Executive Services. The office has jurisdiction for oversight of the Houston Regional Office. The Houston RO business lines include the Veterans Service Center (Houston and San Antonio), Human Resources, Veteran Readiness and Employment, Fiduciary Call Center, and the Support Services Division.
Duties
Specific duties include: As the Staff Assistant for the Director's Office, the incumbent is directly responsible and accountable to the station's senior leadership team (Director, Assistant Director, and Division Chiefs) to provide analysis and support for a comprehensive program of management improvement and control in all phases of a diverse, complex, and dynamic mission. Staff Assistant serves as the primary timekeeper for all personnel who report to the Director's Office for supervision. Sets up and maintains the daily activity calendar for the Director and Assistant Director; schedules appointments and arranges meetings and assures that daily activities are well coordinated. Writes original reports, letters, emails, directives, policy statements and other types of material for the signature of the Director and Assistant Director that will be released to OFO, District and VA Central Office, as well as any other internal/external entities. The Staff Assistant receives, analyzes, and evaluates all written or electronic material coming into the Office of the Director; determines proper routing; and is responsible to brief the Director and/or AD on correspondence or electronic information requiring their attention. Analyzes written or electronic correspondence prepared for the signature of the Director or AD for accuracy, timeliness, tone and appropriateness. Staff Assistant coordinates daily on Veteran inquiries and Congressional responses. Screens all incoming telephone calls for the Director's suite and independently decides who speaks to the Director or AD, and to whom any referrals should be made. Actions required from phone calls include committing senior leadership to meetings, conferences and appointments. Screens incoming visitors to the Director's suite and determines how best to assist and when visitor will see the Director/Assistant Director. Makes appointments and takes care of visitors as appropriate. Upon request of the Director or Assistant Director, attends staff meetings or other meetings that senior leadership presides over. Prepares meeting minutes and distributes copies of the minutes to the appropriate individuals. Coordinates arrangements for conferences and meetings, initiate contacts, and reviews available space. Responsible for coordinating events which may require travel accommodations and hospitality for important visitors (VIPs) to the RO. Serves as the station's Correspondence Management Coordinator. Staff Assistant disseminates and ensures adherence to directives and policies issued by VA Central Office as it relates to administrative/clerical functions. Responsible for preparation of statistical reports and analyses from operating performance and other reports for local study and action. The Staff Assistant works on and at times directs special projects assigned by the Director and Assistant Director such as Combined Federal Campaign (CFC), All-Employee Recognition events, and other various projects, as deemed necessary. Work Schedule: Full Time, Monday - Friday 7:30 am - 4:00 pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. Virtual: This is not a virtual position. Position Description/PD#: Staff Assistant; PD420920 Financial Disclosure Report: Not Required
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
How you will be evaluated
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Additionally, you will be assessed on the following technical competencies (knowledge, skills, abilities, and other characteristics): Laws and Regulation Knowledge Oral Communication Problem Solving Software Application Written Communication Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.