Summary
The Patient Flow/Utilization Management Coordinator Nurse II is responsible for coordinating patient flow and utilization management activities to promote timely, efficient, and high-quality patient care across the continuum of care. The incumbent provides clinical leadership through collaboration, communication, and coordination with interdisciplinary teams to optimize resource utilization, improve patient outcomes, and support safe transitions of care.
Duties
This position applies advanced clinical judgment, evidence-based practice, and quality improvement principles while promoting the Department of Veterans Affairs mission, values, and commitment to exceptional Veteran-centered care. Major duties/functions include, but are not limited to: Coordinates patient flow and utilization management activities to ensure timely, efficient, and appropriate delivery of healthcare services. Collaborates with interdisciplinary teams to facilitate safe patient admissions, transfers, discharges, and transitions across the continuum of care. Applies advanced clinical knowledge and nursing judgment to assess patient needs, identify barriers to care, and develop solutions that support optimal health outcomes. Monitors resource utilization and patient throughput to promote efficient operations while maintaining high standards of quality and patient safety. Serves as a clinical resource and leader in coordinating care for complex patient populations. Participates in utilization review activities to ensure appropriate levels of care and compliance with regulatory, accreditation, and Veterans Health Administration (VHA) requirements. Actively participates in quality improvement initiatives by analyzing data, identifying opportunities for process improvement, and implementing evidence-based practices. Promotes a culture of collaboration, effective communication, customer service, and Veteran-centered care among interdisciplinary team members. Ensures compliance with VHA policies, procedures, accreditation standards, and applicable federal regulations. Supports the VA mission, vision, and core values while fostering an environment of equal employment opportunity, diversity, inclusion, and respectful workplace practices. Documents care coordination and utilization management activities accurately and timely within the electronic health record. Performs other related duties as assigned in support of organizational and patient care goals. VA offers a comprehensive total rewards package: VA Nurse Total Rewards Pay: Competitive salary, regular salary increases, potential for performance awards Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Licensure: 1 full and unrestricted license from any US State or territory Work Schedule: Various Shifts, Weekends, and Holidays (subject to change based on needs of the Service, Facility, and/or Agency). Telework: Ad-Hoc telework available based on facility needs. Relocation/Recruitment Incentives: May not be Authorized. Permanent Change of Station (PCS): Not Authorized.
Requirements
U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation/examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). You may be required to serve a probationary period. Complete all application requirements detailed in the "Required Documents" section of this announcement.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: Candidate's education, scope, and length of nursing practice (experience) will be considered in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy. Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following five dimensions of nursing: Practice, Veteran/Patient Driven Care, Leadership, Professional Development, and Evidence/Based Practice/Research. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.