Summary
The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.
Duties
The National Gallery of Art of Art serves the nation by welcoming all people to explore and experience art, creativity and our shared humanity. The Office of Visitor Experience (DD-VE) welcomes visitors to the museum by listening, orienting and assisting them to ensure that they have positive and meaningful experiences. As a Museum Technician, you will: Demonstrate knowledge of Gallery floor plans, including layout of collections/exhibitions, restaurants, gift shops and entrances/exits. Keep informed of the Gallery's calendar of events, service tools, special events and daily offerings. Demonstrate strong understanding of the neighborhood and other amenities that would benefit both local visitors and tourists from around the world. Check coats and other personal items in checkrooms. Answers incoming calls to gallery phone lines. Provide access control for general admission and other events or special exhibitions. Reserve passes and event reservations. Assist with data entry and clean-up, preparing museum mailings, training incoming employees, responding to online correspondence.
Requirements
Qualification requirements must be met by the closing date of the announcement. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this job announcement. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume must include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week.
Education
This position has an education requirement that can be substituted with experience. Education must be obtained from an accredited institution recognized by the U.S. Department of Education. Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Customer Service Oral Communication Writing A Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official. All qualified non-competitive applicants and all qualified Merit applicants will be referred to the hiring manager for consideration. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. The National Gallery of Art uses an application tracking system to evaluate the responses you provide in the applicant assessment questionnaire to determine if you meet the minimum qualification requirements of this position. Then, the HR Office and/or Subject Matter Expert (SME) will conduct a quality review of your application and supporting documentation to determine if your qualifications meet the criteria for referral to the selecting official. You may preview questions for this vacancy.