Summary
The Legal Administrative Specialist (Public Contact Representative (PCR)) (Bilingual- Spanish) provides Veterans, their dependents, and survivors with information, advice and assistance regarding the availability and procurement of benefits under laws administered by the Department of Veterans Affairs(VA) and other agencies. This position requires fluency in both English and Spanish.
Duties
The Legal Administrative Specialist (Public Contact Representative (PCR)) (Bilingual- Spanish) may have contacts in both English and Spanish via telephone, email, video, or chat with the public regarding the below: Advise and provide information on benefits and rights. Explain pertinent legal provisions, regulations, and related administrative practices and their application to specific cases. Assist individuals regarding how best to provide needed documents and evidence required. Counsel Veterans, their dependents, and survivors via assigned access channel, (telephone, email, video, or chat) concerned with Veterans. Explain the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted. Perform claim or appeal related work by providing comprehensive claim or appeal status updates using mandatory scripting requirements. Assist the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits. Process request for change of address, establishment of, or change to direct deposit information, burial allowances, and dependency claims. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS- 05/07/09. Work Schedule: Full time, to be determined between 12:00pm - 9:00pm EST. Compressed/Flexible: Not available. Virtual: This is not a virtual position. Remote: This is a Remote Position. Position Description/PD#: 34294A & 34295A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: Yes
Requirements
As a condition of employment for accepting this position, you may be required to serve a 1 year or 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Required to attend new hire training.
Education
A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Recognition of Foreign Qualifications with your transcript to receive credit. Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received. THIS IS A DIRECT HIRE ANNOUNCEMENT. The Office of Personnel Management (OPM) Direct Hire Authority, authorized by 5 United States Code (U.S.C.), Section 3304 and 5 Code of Federal Regulations (CFR) Part 337, Subpart B. Veterans' preference and traditional rating and ranking of applicants do not apply to the Direct Hire process. Your application will be considered based on education, training, and quality of your experience. The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Applicants will be referred in the order in which they were received. The first 100 candidates who apply will be considered for a referral to the selecting official. Additional candidates will be referred based on hiring needs. Your resume will be evaluated to determine if you meet the minimum qualifications required and on the extent; to which your application shows that you possess the competencies associated with this position. To determine if you are qualified for the job, a review of your resume and supporting documentation may be made and compared against your responses to the vacancy questionnaire. USA Hire competencies based on your application for this position: Attention to Detail Customer Service Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork