Summary
The Legal Administrative Specialist (Contact Representation) Homeless Veteran Outreach Coordinator (HVOC) serves as a member of the Public Contact Team, located in the Veterans Service Center at a Regional Office and the focal point at the station level of VBA's effort to assist homeless veterans.
Duties
Specific duties include: Offers a wide array of special programs and initiatives specifically designed to help homeless veterans live as self-sufficiently and independently as possible. VA's major homeless-specific programs constitute the largest integrated network of homeless treatment and assistance service throughout the country. The programs strive to offer a continuum of service that include aggressive outreach to those veterans living on streets and in shelters who otherwise would not seek assistance, clinical assessment and referral to medical treatment for physical and psychiatric disorders, including substance abuse. Provides in-depth information and comprehensive assistance to veterans their dependents and beneficiaries concerning any matter within the scope of VA benefits and related non-VA benefits. Represents the VBA Regional Office as liaison with local VA and non-profit community homeless specific organizations, homeless advocacy groups and other support activities. As such, coordinates VA benefit programs to best serve homeless veterans and their families. Establishes VBA presence and support at local homeless shelters (day and night), soup kitchens, homeless community centers and other homeless specific agencies. Maintains membership in various community-based organizations, which provide service and programs to the homeless. Provides training materials (pamphlets, handouts, etc.) to shelters, homeless service providers and homeless veterans. This includes, but is not limited to, benefit orientations, counseling, and assistance with claims. When necessary, must be able to interpret and accurately reflect VA policies, procedures, and eligibility requirements for VA homeless programs. Perform outreach functions as part of a Homeless Chronically Mentally Ill Program (HCMI) team to provide improved access to Department of Veterans Affairs (VA) benefits and services for homeless. Spend time in the community at homeless shelters, soup kitchens and all other areas where homeless veterans can be found. Focus on the identification of homeless veterans, relationship building, and assuring that homeless veteran receive comprehensive services through the team and through linkage to non-VA programs. Provide referral, application assistance, advocacy, and follow-up, when necessary, to appropriate service programs. Work Schedule: Full Time, Monday - Friday 8:00 am - 4:30 pm Compressed/Flexible: Not Available Telework: Yes - This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Legal Administrative Specialist (Homeless Veteran Outreach Coordinator); PD41793A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required
Requirements
As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
How you will be evaluated
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reasoning Self-Management Stress Tolerance Teamwork Problem Solving Reading Comprehension The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration.