Summary
The Incumbent serves as a Lead Medical Support Assistant (LMSA) in CCS and will be involved in administrative aspects of patient access, consults and scheduling for the service. Their work has a direct effect on patient care, the patient flow, and processes within CCS. The Lead Medical Support Assistant (LMSA) is a highly, specialized position and performs multiple duties.
Duties
VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Duties are but not limited to: The Lead Medical Support Assistant (LMSA) in Community Care is responsible for coordinating and managing all administrative actions related to Community Care (CC) requests. Their scope of practice includes: A. Workload and Workflow Management- Reviewing, managing, and balancing consults, notifications, authorizations, and uploads.- Assigning workload and ensuring coverage across functional areas.- Managing phones/ACD lines and resolving daily workflow issues.- Providing on-the-job training, reviewing work quality, and serving as a knowledge resource.- Participating in performance improvement and systems redesign projects. B. Coordinated Care Administration- Collaborating within interdisciplinary teams to support coordinated care delivery.- Managing administrative tasks across multiple programs (Choice Act, PC3, DoD, Non-VA care).- Independently setting priorities, adjusting workflow, and fully participating in staff huddles and team planning. C. Authorization Responsibilities- Authorizing each Community Care episode through several software systems.- Ensuring authorizations reach the correct CC provider. D. Consult Packet Preparation and Subject Matter Expertise- Preparing complete information packets for each consult for tracking purposes.- Educating CC staff, VA clinical and nonclinical staff, and external vendors about program requirements, documentation needs, eligibility, timelines, and problem resolution.- Supporting clinicians by ensuring accuracy and timeliness of required supporting documents. E. Additional Administrative Functions- Scheduling CC appointments in HSRM and meeting all required scheduling training standards.- Ensuring proper release and confidentiality of patient information and resolving related issues with vendors.- Receiving, documenting, and uploading consult results; assisting providers when results are urgently needed.- Participating in meetings to resolve continuity-of-care issues.- Identifying and participating in process improvement initiatives.- Using and troubleshooting a wide range of software systems and assisting peers with system issues. Work Schedule: Monday- Friday, 8am- 4:30pm Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-Hoc only Virtual: This is not a virtual position. Functional Statement #: 50503-F
Requirements
You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.