Summary
See below for important information regarding this job.
Duties
Proactively monitors and enhances customer relationships by participating in customer outreach initiatives and planning engagements to assess customer tactical and operational needs, satisfaction and inform customers of new DLA capabilities.
Participates in Demand Collaboration and Demand Consensus meetings, reviewing, and validating reports, assisting with issue resolution, reviewing performance, and identifying product and customer demand influences.
Responsible for thorough understanding of Government and commercial approaches to all disciplines involved in program support, including supply, transportation, customs, automation, storage, and inspection, contracting, finance, and other.
Monitors the servicing and contract's compliance with all contract terms, which include Navy, Army, Marine Corps, Air Force, Space Force, and Coast Guard ordering and receipt, storage, and distribution of all four commodities.
Resolves open issues, documents areas of disagreement, coordinates all actions resulting in the creation of new Customer Master Records or the updating of key data elements with the Process Management, Planning, and Finance organization.
Ensures forecasts or demand plans developed are provided to the appropriate collaborative partners.
Education
Substitution of education may not be used in lieu of specialized experience for this grade level.
How you will be evaluated
The OPM assessments for this job will measure the following Competencies: Accountability Customer Service Decisiveness Flexibility Interpersonal Skills Problem Solving Resilience Influencing/Negotiating Integrity/Honesty Learning Self-Management Stress Tolerance Teamwork Reading Comprehension Reasoning Once the application process is complete, a review of your resume and supporting documentation may be completed and compared against your responses to the assessment questionnaire to determine if you are qualified for this job. The rating you receive is based on your responses to the assessment questionnaire and USA Hire assessments. The score is a measure of the degree to which your background matches the competencies required for this position. If your resume and/or supporting documentation is reviewed and a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your rating. Expeditionary Civilian (EC) Position: This is an Expeditionary Civilian (EC) position, and the incumbent will be designated as EE. In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Military Reservists selected for an EC position must arrange for removal from the reserve component prior to appointment to an EC position. This requirement must be met prior to placement in an EC position. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone. Acq Workforce - Non-CAP: Position requires DoD Acquisition Life Cycle Logistics (L)/ LCL, Foundational acquisition certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources.