Summary
This position for The Defense Information Systems Agency is at Fort Meade, Maryland. **This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the HOW YOU WILL BE EVALUATED, REQUIRED DOCUMENTS, HOW TO APPLY and NEXT STEPS sections below for instructions.
Duties
Independently manages highly complex, multi-issue, or high-profile EEO complaints from initial intake through final resolution. Applies fact-finding and analytical techniques to define claims and produce legally sufficient accept/dismissal decisions.
Manages day-to-day formal complaints to include creating amendments where necessary, preparing correspondence for complainants regarding clarification of claims, and ensuring documentation requests are submitted in a timely manner.
Formulates and issues critical procedural decisions on complex formal complaints, including legal acceptance or dismissal determinations and amendments to ongoing investigative plans.
Audits internal case tracking systems and processes to ensure absolute compliance with federal regulatory timelines, statutory guidelines, and annual federal EEO reporting requirements.
Prepares annual reports such as 462 and No Fear Act. Ensures appropriate routing and posting requirements are met. Conducts comparative analysis determinations as to trends in complaints, trends in work sections, and introduces proposed solutions.
Education
There is no substitution of education for specialized experience at the GS-13 grade level.
How you will be evaluated
You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. You can preview the Application Questionnaire here: https://apply.usastaffing.gov/ViewQuestionnaire/13041256 Criminal History Inquiries - If you apply to this position and are selected, we will not ask about your criminal history before you receive a conditional job offer. If you believe you were asked about your criminal history improperly, contact the agency @ dfas.indianapolis-in.zh.mbx.ssc-cc@mail.mil