Summary
This position serves as an Advanced Medical Support Assistant (Intermittent) at the Toms River, NJ VA Clinic and is under the supervision of the Primary Care Department. Performs clerical work in support of the care given to patients, such as receiving patients or maintaining patient files; work administering or advising on medical record systems. Analytical ability, judgment, discretion, and dedication to customer service are required.
Duties
The Advanced Medical Support Assistants (AMSA) position includes all PACT teams within Ambulatory Care Service at grade GS-6 can be assigned to East Orange, Lyons or any CBOCs within the VHA NJ HCS. The AMSAs are responsible for assisting the Veterans in providing a smooth process for the management of his/her outpatient appointments. The AMSAs perform support work in connection with the care and treatment given to the Veterans throughout the scheduling process. Additionally, the AMSA's perform a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g. PACT). The Advanced Medical Support Assistants are established to ensure assistance for Veterans to maneuver through the medical system, providing support in managing his/her outpatient appointments as well as support work in connection with their care. The AMSA's have advanced knowledge of the technical health care process as it relates to access to care and clinic management, and will assist with the treatment given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model (e.g. PACT). The incumbents utilize computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. The Advanced MSAs will review the clinics appointment schedule to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as well as the needs of the Veterans. The incumbents develop and maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. The AMSAs must be knowledgeable of the medical facility's organization and services, rules and regulations governing eligibility and treatment, practical knowledge of the standard procedures, medical records, have advanced knowledge of medical terminology, security of sensitive electronic files, process improvement, and customer service. Duties will vary slightly depending on the section the Advanced Medical Support Assistant is assigned to but in general at the GS-06 level incumbents are expected to perform the following duties: Facilitate/process secure messaging with the patient and team Notify patients of normal lab results by mailing lab letter Develop and manage a tracking system for follow up care such as consults, tests, etc. Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work, ekg). Participate in daily team huddles and weekly team meetings to manage and plan patient care. Assist in setting priorities and deadlines. Adjusting the flow and sequencing of the work to meet team and patient needs. Work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record. Work collaboratively in an interdisciplinary coordinated care delivery model. Coordinate with the patient care team to review the clinic utilization by using various reports. Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic. Coordinate with their PACT during schedule scrub activities. Arranging with supervisor clinic cancellation, blocking, and rescheduling. Review open encounters daily and coordinate with PACT to ensure timely closure of clinic appointments. Scan Non-VA medical documentation. Review (ICB) insurance capture buffer daily. Address (RTC) return to clinic orders daily. Assist team with virtual appointment management. Perform basic eligibility requirements as noted in the VA policy. Provide input to problem solving in PACT and provides follow-up actions. Shares information and collaboration with PACT and Medical center staff. Orders administrative supplies. AMSA performs other duties as assigned. Work Schedule: Intermittent; various days 8:00am-4:30pm Telework: Ad-Hoc; determined by service Virtual: This is not a virtual position. Functional Statement #: 21X72-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the "Required Documents" section of this announcement. As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
How you will be evaluated
Area of Consideration- Eligible applications will be reviewed and referred in the following order: Current permanent VA employees of the facility All other VA employees All other applicants IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, resume, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.