Summary
This position serves as a Program Support Assistant in the Education Division's (EDU) front office, supporting the Assistant Education Officer(s) (AEO) of the Regional Processing Office (RPO). The role is responsible for providing administrative, management, liaison, and coordination support to ensure the efficient operation of the division.
Duties
Specific duties include but are not limited to: Prepare, compile, and manage statistical data, reports, memoranda, correspondence, meeting minutes, and other required documentation using various software applications. Position Description Monitor division suspense dates, track assigned tasks, review/edit incoming materials, route assignments appropriately, and ensure timely responses to inquiries and reporting requirements. Maintain and update records systems, including policies, manuals, instructional materials, personnel documents, organizational charts, emergency contact cascades, and controlled correspondence. Perform HR-related administrative functions such as timekeeping, personnel action processing (SF-52), tracking certifications and follow-ups, coordinating training, and supporting division staffing needs. Coordinate logistics for meetings, travel, IT/ISO access requests, supplies, property inventory, and serve as liaison between division leadership, other VA offices, schools, and external stakeholders Work Schedule: Fulltime, Monday - Friday 8:00am - 4:30 pm Compressed/Flexible: Available Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant (Front Office); PD42215A Relocation/Recruitment Incentives: Not Authorized
Requirements
Additional Conditions of Employment are as follows: You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Education
There is no educational substitution at this grade level.
How you will be evaluated
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Administrative and Organizational Management: Now that you're planning coordinating and executing of business functions resource allocation and production Written Communication: Expresses facts and ideas in writing in a succinct and organized manner. Data Management: Knowledge of the principle's procedures and tools of data management such as modeling techniques data backup data recovery data dictionaries data warehousing data mining data disposal and data standards processes Interpersonal Communication: Shows understanding friendliness courtesy tact empathy concern and politeness to others develops and maintains effective relationships with others may include effectively dealing with individuals who are difficult hostile or distressed relates well to people from various backgrounds and different situations. Customer Service: Anticipates and meets the needs of both internal and external customers delivers high quality products and services is committed to continuous improvement Organizational stewardship: Takes responsibility and initiative sets and meets priorities follows through on commitments safeguards information and organizes and uses time and resources to achieve desired results Self-Management: Set well defined and realistic personal goals displays a high level of initiative effort and commitment towards completing assignments in a timely manner works with minimal supervision is motivated to achieve demonstrates responsible behavior. Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13014014 The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.